Thank you for choosing Melo Lover! Your satisfaction is our priority. We understand that shopping for intimate products requires a level of care and consideration. Please take a moment to review our return policy.

Eligibility for Returns

Due to the intimate nature of our products and for health and hygiene reasons, we cannot accept returns or exchanges on:

• Opened or used adult toys
  
• Products with broken seals
  
• Lingerie or clothing items that have been opened or worn
  

If you receive a defective item or if there was an error in your order, we are here to help!

Defective or Incorrect Items

If you receive a defective product or an item that does not match your order, please contact us within 7 days of delivery. To expedite the process, please provide:

• Your order number
  
• A detailed description of the issue
  
• Photographic evidence of the defect or incorrect item
  

Once your return is approved, we will provide instructions for the return process and cover the shipping costs for sending a replacement.

Returns Process

If you find you have a valid reason for returning an item, please proceed with the following steps:

• Contact our customer service team at support@melolover.com to initiate your return.
  
• Include your order number and details of the item you wish to return.
  
• Wait for our confirmation and return authorization.

Refunds

Refunds will only be processed for eligible returns as confirmed by our team after inspection. If approved, refunds will be issued to your original payment method within 7-10 business days.

Non-returnable Items

The following items are non-returnable:

• Opened adult toys (unless they are defective)
  
• Personal care products
  
• Promotional items and free gifts included in your order

Exchanges

At this time, we do not facilitate exchanges. If you wish to obtain a different item, please return the original item and place a new order.

Shipping for Returns

Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

Contact Us

If you have any questions or require assistance regarding our return policy or a return request, please reach out to us at support@melolover.com. Our customer service team is ready to help!

Thank you for understanding our return policy. We appreciate your trust in Melo Lover and look forward to providing you with exceptional products and service!