Effective Date: 1st January 2025

At Melo Lover, we strive to provide our customers with a seamless shopping experience. This Shipping Policy outlines our shipping practices to ensure that you are well informed about your order's shipment.

Order Processing Time

Orders are typically processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

 

Shipping Methods

All orders are shipped via Australia Post. We utilise standard Australia Post rates for shipping, ensuring that your order is delivered in a timely manner.

 

Shipping Costs

• Standard Shipping: For orders under $100, standard shipping rates will apply as calculated at checkout.
  
• Free Shipping: We offer free standard shipping on all orders over $100. This applies automatically at checkout when the qualifying amount is met.
  

Delivery Times

Delivery times may vary based on your location. Generally, you can expect:

• Metro Areas: 3-5 business days
  
• Regional Areas: 5-7 business days
  

Please note that these timeframes are estimates and are not guaranteed. Delivery delays may occur due to factors outside our control, such as extreme weather conditions or operational interruptions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor your shipment's progress.

Missing or Damaged Orders

If your order does not arrive within the estimated delivery timeframe or if it arrives damaged, please contact us at support@melolover.com as soon as possible. We will assist you in resolving any issues and ensure that your concerns are addressed promptly.

 

Packaging

All orders are discreetly packaged to ensure your privacy. We take great care in packaging to prevent damage during transit.

 

International Shipping

Currently, our standard service only offers shipping within Australia. Please contact us at support@melolover.com if you need international shipping.

 

Changes to Shipping Policy

Melo Lover reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review the policy regularly.

 

Contact Us

If you have any questions regarding our Shipping Policy or require assistance with your order, please do not hesitate to contact us:
Melo Lover
Email: support@melolover.com